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Letter complaining specifically to a web design or programming company?

I need to write a complaint to a company that builds websites. They gave us a website that does not function as agreed upon. Does any one have any sample letters to complaining to a web design/ web programming company? Our goal is to give them a basic understanding of the problem and request a refund. Thanks so much in advance!

Public Comments

1. hi. I would write it out in letter form. make sure you use the proposal they sent you stating what they were going to do , and with different color font (red works) write underneath what part did not mean your expectations. State how it has affected your business and how you would like a refund. melissa www.thethirstymoose.com ( I would like to see your website, maybe I can help)